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Openbay, the award-winning and industry leading marketplace for automotive services and provider of SaaS solutions for the automotive aftermarket, today announced the launch of Otis. Openbay Otis is an automated artificial intelligence (AI) and machine learning application designed to serve as a powerful and knowledgeable virtual automotive service advisor. Otis supports the needs of vehicle owners interacting with automotive aftermarket businesses and automotive dealership service departments, delivering important intent-matching capabilities and information about a business. It also simulates the knowledge and natural language of an automotive service advisor, able to perform tasks central to an automotive services business or automotive service department business.

Openbay Otis is the first-of-its-kind application for the automotive service and aftermarket industry. Otis operates 24/7 and is integrated into the online presence of an automotive services business. Otis understands and responds in natural language via a messaging communication platform, engaging in conversations that are two-way, private and personalized. With its deep knowledge in automotive and an understanding of millions of mechanical services for a variety of import and domestic vehicle year-make-models, Otis is positioned to uniquely answer questions and deliver information to consumers seeking to repair or service their vehicle.

Additional information can be found in the Openbay Press release